About NW Locks
Long established, award winning locksmith covering Wirral, Chester and Cheshire. Trusted by thousands of customers and backed by the LSA Customer Service Award 2025.
Our Story
Meet Mark
The NW Locks team at our Wallasey base. Covering Wirral, Chester and Cheshire 24/7.
NW Locks is run by Mark, a DBS certified and qualified Master Locksmith who has been serving the people of Wirral, Chester and Cheshire for years. What started as a commitment to helping people in their moment of need has grown into one of the most trusted locksmith services in the North West.
In 2025, Mark was personally awarded the LSA Customer Service Person of the Year Award, a recognition that reflects his dedication to going above and beyond for every single customer. Whether it is a family locked out at midnight or an elderly resident needing their locks checked, Mark treats every job with the same care and professionalism.
Mark is deeply committed to the local community. As an Age UK Approved Contractor, he provides a trusted service for vulnerable and elderly residents, and regularly offers free home security checks to help people feel safer in their own homes.
Every job comes with the NW Locks guarantee: if we can't fix it, you don't pay. It is that simple. Mark stands behind his work because he knows the quality he delivers.
Get in TouchCredentials
Accreditations and Awards
Every accreditation we hold is earned, not bought. These are the standards we work to every single day.
Checkatrade Listed
Vetted and monitored by Checkatrade. Our reviews are verified and publicly visible so you can see exactly what past customers think of our work.
Age UK Approved
Recognised as an approved contractor by Age UK, meaning we meet strict standards for working with elderly and vulnerable residents in our community.
LSA Award 2025
Mark personally won the LSA Customer Service Person of the Year Award 2025. This national award recognises outstanding commitment to customer care in the locksmith industry.
DBS Certified
Fully DBS checked and cleared. You can trust that the person entering your home has been thoroughly vetted and is who they say they are.
Three Best Rated 2019
Awarded Three Best Rated status in 2019, based on an independent review of reputation, history, complaints, ratings, trust, and general excellence.
Our Promise
Why Choose NW Locks
We do not just turn up and do a job. We hold ourselves to a higher standard because your safety and your trust matter.
Rapid Response
Dispatched within the hour. We cover the whole of Wirral, Chester and Cheshire, 24 hours a day, 365 days a year.
Non-Destructive Entry
97% of the time we gain entry without any damage to your door or lock. Specialist tools and years of experience make the difference.
No Fix, No Fee
If we cannot fix your problem, you do not pay. It is our guarantee and we stand by it on every single job.
Competitive Pricing
Our callout fees are nearly half the price of many competitors. Honest pricing with no hidden charges and card payments accepted on site.